L1 Customer Support Consultant (EU Remote)

TL;DR

L1 Customer Support Consultant (EU Remote): Deliver customer support via emails, calls, and chats while resolving issues quickly and maintaining strong customer relationships with an accent on KPI-driven service quality and escalation of complex cases. Focus on applying structured, empathetic communication in German and English and staying tech-savvy with routine use of Google Workspace or Microsoft-based environments.

Company

hirify.global provides Support-as-a-Service for tech companies and industry leaders across multiple countries.

What you will do

• Provide customer support through email, calls, and live chat
• Resolve customer issues efficiently and ensure high-quality outcomes
• Maintain customer relationships and apply customer happiness practices
• Escalate complex issues to the appropriate teams for resolution
• Track and meet KPIs while keeping a deep understanding of client solutions
• Communicate with developers and cross-functional specialists

Requirements

• German and English fluency (C1 or higher), spoken and written
• 6–12 months of customer support experience
• Strong analytical thinking, research, and problem-solving skills
• Tech-savvy with system-handling skills (Google Workspace or Microsoft-based environments)
• Fast and accurate typing with confident multi-platform usage
• Stable internet connection and a personal computer (min 8 GB RAM)

Culture & Benefits

• Fully remote cooperation and flexible 24/7 schedule
• Inclusive international environment
• Compensation in USD
• Trust-based culture with no time-tracking requirements
• Support for self-development and responsive leadership
• Balance between workload and personal time with an internal health policy