Customer Support Consultant (Finnish)

TL;DR

Customer Support Consultant (Finnish): Delivering high-quality technical and customer support for global SaaS and hardware brands with an accent on building lasting relationships and maintaining high customer satisfaction. Focus on resolving complex user inquiries via multiple channels, collaborating with cross-functional teams, and ensuring data security.

Location: Remote (Global)

Company

hirify.global is a global Support-as-a-Service leader providing secure, world-class customer and technical support for top-tier tech companies since 2010.

What you will do

• Deliver outstanding customer support via calls, chats, and emails.
• Build strong and lasting customer relationships.
• Maintain a deep understanding of client solutions and meet KPIs.
• Handle sensitive customer data with care and security.
• Communicate effectively with developers and cross-functional specialists.
• Apply the latest customer happiness practices.

Requirements

• Native Finnish proficiency is mandatory.
• English communication skills at B2 level or higher.
• Minimum 6 months of experience in a customer support role.
• Expertise in CRM systems.
• Strong analytical thinking and research skills.
• Personal computer with at least 8GB RAM and stable internet connection (min 50 Mbps download/40 Mbps upload).

Nice to have

• Experience in technical support.

Culture & Benefits

• Flexible working hours.
• Fully remote work environment.
• Compensation in USD.
• Inclusive international culture built on trust.
• Internal health policy and professional development opportunities.
• Referral rewards program.