Customer Support Consultant (Swedish)

TL;DR

Customer Support Consultant (Swedish): Providing high-quality technical and customer support for global SaaS and software brands with an accent on building lasting relationships and resolving complex user inquiries. Focus on maintaining high customer satisfaction standards, managing sensitive data, and collaborating with cross-functional teams to ensure service excellence.

Location: Remote (Global)

Company

hirify.global is a global Support-as-a-Service leader providing secure, world-class customer and technical support for top-tier tech companies since 2010.

What you will do

• Deliver outstanding customer support via calls, chats, and emails
• Build strong and lasting customer relationships
• Handle sensitive customer data with care and security
• Maintain a deep understanding of client solutions and meet KPIs
• Communicate effectively with developers and cross-functional specialists
• Apply the latest customer happiness practices

Requirements

• Native Swedish proficiency
• English: B2 level or higher
• 6+ months of experience in a customer support role
• Expertise in CRM systems
• Strong analytical thinking and research skills
• Personal computer with at least 8GB RAM and stable internet connection

Nice to have

• Experience in technical support

Culture & Benefits

• Fully remote work environment
• Flexible working hours
• Inclusive international team culture
• Compensation in USD
• Internal health policy and focus on work-life balance
• Culture built on trust with no time-tracking requirements