Customer Support Consultant (German)

TL;DR

Customer Support Consultant (Customer Support): Delivering high-quality technical and customer support for global software and hardware solutions with an accent on multi-channel communication and complex issue resolution. Focus on maintaining deep product knowledge, ensuring customer satisfaction, and collaborating with cross-functional teams in a fast-paced environment.

Location: Remote (Must be based in Europe)

Company

hirify.global is a global Support-as-a-Service leader providing secure customer and technical support for industry-leading tech companies since 2010.

What you will do

• Deliver outstanding customer support via email, phone, and chat.
• Build and maintain strong, lasting customer relationships.
• Resolve customer issues efficiently while maintaining high quality standards.
• Escalate complex technical issues to appropriate cross-functional teams.
• Maintain deep understanding of client solutions and meet performance KPIs.
• Apply best practices in customer happiness and communication.

Requirements

• Fluency in German and English (C1 or higher) is mandatory.
• 6–12 months of experience in customer support.
• Strong analytical, research, and problem-solving skills.
• Tech-savvy with proficiency in Google Workspace or Microsoft environments.
• Fast, accurate typing skills and confident multi-platform usage.
• Personal computer (min 8GB RAM) and stable internet connection (50/40 Mbps).

Culture & Benefits

• Flexible 24/7 scheduling options.
• Fully remote work environment.
• Compensation provided in USD.
• Inclusive international culture with a focus on trust and professional development.
• Internal health policy and referral reward program.