Customer Support Agent (German)

TL;DR

Customer Support Agent (German): Providing high-quality billing and technical support for client users with an accent on first-time resolution and adherence to strict performance SLAs. Focus on managing support tickets, troubleshooting complex issues, and maintaining exceptional customer satisfaction in a fast-paced, metric-driven environment.

Location: Must be based in or able to commute to Bellevue, WA (Hybrid)

Salary: $23.00–$25.50/hour

Company

A technology solutions firm headquartered in Bellevue, Washington, focused on bridging the gap between strategy and execution through expert-led teams.

What you will do

• Manage and respond to customer support tickets within established SLA and performance guidelines.
• Deliver world-class customer service by following departmental policies and troubleshooting procedures.
• Communicate relevant information and directions to customers in writing with a focus on first-time resolution.
• Multitask between multiple tools and systems to diagnose and resolve customer issues.
• Coordinate internally with other teams to provide feedback and resolve escalated inquiries.
• Maintain high productivity and customer satisfaction metrics in a dynamic, high-transaction environment.

Requirements

• Written and verbal fluency in English and German required (must pass Language Assessment Test).
• Minimum of 1 year of customer service experience.
• Proficiency with Microsoft Office Suite and strong typing skills.
• Ability to perform initial level troubleshooting of computer and network issues.
• Must be able to work in a hybrid environment in Bellevue, WA.
• Ability to work a schedule that may include weekends and holidays.

Nice to have

• 1+ years in customer support or technical troubleshooting.
• Experience or knowledge in online gaming.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• 401k program and Flexible Spending Account.
• Competitive Paid Time Off (PTO) offerings.
• Parental leave and professional growth opportunities.
• Collaborative and diverse team environment.