Product Support Specialist (German)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Product Support Specialist (SaaS/Security): Handling first-line technical support and shaping support processes for a security and compliance automation platform with an accent on technical troubleshooting, bug tracking, and knowledge management. Focus on bridging the gap between customers and engineering, performing pre-release QA, and scaling support operations.
Location: Must be based in the United Kingdom. Flexible working arrangements within +/- 2 hours of Germany (GMT+1).
Company
A fast-growing, product-led SaaS company focused on automating security and compliance for modern businesses across Europe.
What you will do
- Serve as the first line of product support via chat, resolving inquiries with clarity and efficiency.
- Document and track bug reports and review logs, collaborating with Engineering for escalation and resolution.
- Conduct pre-release QA checks to ensure product updates meet quality standards and customer expectations.
- Own and improve the knowledge base by creating help articles, FAQs, and internal documentation.
- Create release communication materials, including product update explanations and short videos.
- Enable Customer Success teams through training, troubleshooting guidance, and best-practice sharing.
Requirements
- 1–4 years of experience in customer-facing technical support or SaaS product support roles.
- Strong understanding of cloud platforms (AWS, Google Cloud, or Azure), APIs, and modern SaaS architectures.
- Ability to use SQL for basic data extraction and analysis.
- Familiarity with support tools such as Zendesk or Intercom.
- German: C1/C2 level required.
- Excellent written and verbal communication skills in English.
Culture & Benefits
- Remote-first role with flexible working arrangements.
- Equity package providing ownership in the company's success.
- €1,000 annual personal development budget for learning and growth.
- Home office allowance and access to co-working spaces.
- Comprehensive health insurance and 26 days of holiday plus local public holidays.
- Annual company retreat and regular team events.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →