Customer Support Specialist (German)

TL;DR

Customer Support Specialist (German): Providing high-quality product support for EMEA customers with an accent on technical troubleshooting and e-commerce platform guidance. Focus on resolving complex customer issues via email and live chat while leveraging AI tools to optimize support workflows.

Location: Must be based in Dublin, Ireland (Hybrid: 3 days per week in office).

Company

hirify.global is a product company that empowers creators to own their destiny by making first-party data accessible and actionable for personalized e-commerce experiences.

What you will do

• Develop in-depth knowledge of the hirify.global platform to assist customers effectively.
• Provide high-quality product support via email and live chat for technical and non-technical users.
• Diagnose software issues and resolve escalated customer complaints using established processes.
• Offer guidance on marketing, sales, and e-commerce setup questions.
• Document troubleshooting steps and problem resolution for internal knowledge sharing.
• Integrate AI tools into daily workflows to build smarter systems and improve efficiency.

Requirements

• Fluent English and German language skills (written and spoken).
• Must be able to work weekends (Tuesday-Saturday or Sunday-Thursday shifts).
• Full authorization to work in Ireland without restrictions.
• 1+ years of experience in a customer-facing role, ideally resolving SaaS or software issues.
• Excellent communication skills with the ability to explain technical concepts simply.
• Experience or strong interest in experimenting with AI tools and workflows.

Nice to have

• Experience troubleshooting APIs, integrations, HTML, CSS, JavaScript, or networking basics.
• Background in MarTech SaaS, email deliverability, or e-commerce platforms.
• Familiarity with Zendesk or G-Suite.

Culture & Benefits

• Comprehensive health, welfare, and wellbeing benefits.
• Participation in annual cash bonus plans and equity programs.
• Supportive environment that values unique backgrounds and perspectives.
• Opportunities for professional growth and product certification.
• Collaborative team culture focused on delighting customers.