SMB Account Manager (SaaS)

TL;DR

SMB Account Manager (SaaS): Managing and growing a portfolio of SMB customers to ensure long-term success and identify expansion opportunities with an accent on retention, renewals, and consultative selling. Focus on driving product adoption, executing retention strategies for at-risk accounts, and partnering with cross-functional teams to maximize customer value.

Location: Remote (NOAM - North America)

Salary: $47,000 base + commission up to £17,000

Company

hirify.global is a fast-paced CRM provider focused on delivering high-quality products and an exceptional customer experience for the staffing and recruitment industry.

What you will do

• Manage a portfolio of SMB customers, driving retention, renewals, and account growth.
• Build trusted relationships with key stakeholders as the primary post-implementation contact.
• Conduct regular business reviews to understand customer goals, product adoption, and account health.
• Identify upsell, cross-sell, and upgrade opportunities that maximize customer value.
• Develop and execute retention strategies for at-risk accounts to minimize churn.
• Partner with Sales, Product, and Support teams to deliver an exceptional customer experience.

Requirements

• Experience in Account Management, Customer Success, Sales, or a similar customer-facing commercial role.
• Proven track record of building strong customer relationships that drive retention and revenue growth.
• Proficiency in consultative selling and helping customers solve business challenges.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage a high-volume portfolio in a fast-paced environment.
• Must be based in North America (NOAM).

Nice to have

• Experience working within SaaS or other technology environments.
• Experience within the staffing and recruitment industry.
• Experience using CRM platforms or customer success tools.
• Experience using AI tools to improve productivity and account planning.

Culture & Benefits

• Medical, Dental, and Vision benefits eligibility effective from day one.
• 401(k) plan with company match.
• Unlimited planned paid time off.
• Global mental health support and on-demand learning and development.
• Quarterly paid volunteer days.
• Company-wide mentor program and lucrative employee referral program.