Donor Specialist

TL;DR

Donor Specialist: Managing donor screening referrals by reviewing medical records, verifying documentation, and coordinating donor case progression through recovery and shipping workflows with an accent on eligibility decision-making under incomplete information and maintaining accurate, confidential records. Focus on professional partner communication, independent acceptance/deferral decisions within established guidelines, and process improvement support.

Company

hirify.global develops, manufactures, and banks cell therapy products using stem cell science to improve treatment for blood, immune, and orthopedic diseases.

What you will do

• Respond to donor screening referrals by reviewing medical records, donor documentation, and Donor Risk Assessment Interview (DRAI) information.
• Evaluate donor eligibility using established Ossium guidelines and clinical criteria; make independent acceptance/deferral decisions and escalate complex cases.
• Identify missing or conflicting information and obtain additional documentation or clarification from partner organizations.
• Complete donor verification activities, required documentation, internal notifications, and maintain organized donor files.
• Track donor cases through recovery and shipping workflows, providing timely follow-up and status updates.
• Document screening activities, partner communications, follow-up actions, and case outcomes; coordinate with OPOs, recovery partners, and internal stakeholders.

Requirements

• Minimum 1 year of experience in a hospital, organ procurement organization (OPO), tissue bank, donation-focused call center, or donor screening/triage role.
• Ability to review medical records and assess donor eligibility using established screening criteria, protocols, and clinical guidelines.
• Working knowledge of medical terminology and familiarity with organ, tissue, and donor recovery processes.
• Strong critical thinking and independent judgment to analyze incomplete information and determine eligibility; escalate when additional review is needed.
• Excellent organizational skills and exceptional attention to detail for accurate documentation in a fast-paced environment.
• Proficiency with computer systems and web-based applications; reliable high-speed internet and a dedicated remote workspace.

Nice to have

• 2+ years of experience screening organ or tissue donors at an OPO, tissue processor, or recovery partner.
• Bachelor’s degree in a science or medicine-related field.

Culture & Benefits

• Remote work with a dedicated workspace and reliable high-speed internet required.
• Mid-shift contract schedule with three 12-hour shifts (10 am to 10 pm PST; +/- 1 hour possible).
• Work involves variable donor screening volume, from many potential donors to few.
• Emphasis on confidentiality and compliance with privacy and regulatory requirements.

Hiring process

• Application review followed by interview(s) to assess donor screening experience, documentation accuracy, and decision-making with incomplete information.

Location: Remote (US)