IT Operations Engineer

TL;DR

IT Operations Engineer: Supporting a fast-growing global organization by delivering reliable, secure, and user-focused IT operations with an accent on hardware, SaaS platforms, and collaboration tools. Focus on troubleshooting issues, optimizing internal IT configurations, and managing employee onboarding/offboarding processes.

Location: Must be based in Lisbon, Portugal (Hybrid role)

Salary: €28,000–€42,000 Annual + Meal Allowance (€9.60/day) + 7.5% Annual Bonus + Stock Plan

Company

hirify.global is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties.

What you will do

• Support day-to-day IT operations for both in-office and remote employees.
• Administer and troubleshoot macOS systems, laptops, and peripherals.
• Manage and support SaaS platforms including Google Workspace, Okta, and Slack.
• Resolve technical issues via ticketing systems and various support channels.
• Lead employee onboarding and offboarding, including account provisioning and hardware setup.
• Identify areas for improvement and implement strategies within existing IT tools.

Requirements

• 3+ years of experience in an IT helpdesk or Engineer role.
• Strong verbal and written communication skills in both Portuguese and English.
• Proven experience with macOS support and administration.
• Experience managing SaaS platforms and user management.
• Proficiency with ticketing tools and automation-based tools.
• Strong problem-solving and troubleshooting acumen.

Nice to have

• Experience working in a startup or fast-paced environment.
• Familiarity with Jira Service Management.
• Experience with Jamf.

Culture & Benefits

• Best-in-class benefits package.
• Inclusive culture focused on employee growth and professional development.
• Equal opportunity employer committed to diversity and inclusion.
• Supportive environment with opportunities to expand technical skills.