Relationship Manager (Telecom)

TL;DR

Relationship Manager (Telecom): Driving growth and retention within the medium-sized business segment by delivering tailored communication and IT solutions. Focus on building strong customer relationships, managing a robust sales pipeline, and collaborating with internal teams to ensure service delivery.

Location: Macquarie Park, NSW (Hybrid: 3 days in office, 2 days remote)

Company

hirify.global is a leading Australian telecommunications company providing mobile, broadband, and digital solutions to over 11 million customers.

What you will do

• Conduct face-to-face and virtual meetings to assess business needs.
• Deliver tailored communication and IT solutions to business owners.
• Maintain proactive engagement to identify new opportunities and strengthen retention.
• Collaborate with internal support teams to manage service delivery and resolve issues.
• Build and maintain detailed territory and customer plans aligned to growth targets.
• Use CRM systems to track progress and report on key metrics.

Requirements

• Proven experience in B2B sales and relationship management.
• Strong commercial acumen and ability to deliver tailored business solutions.
• Excellent communication and interpersonal skills.
• Ability to manage a structured sales pipeline and achieve growth targets.
• Skilled in using CRM systems and data-driven decision-making.
• Knowledge of ICT solutions and industry trends relevant to small businesses.

Culture & Benefits

• Competitive remuneration and employee discounts, including $80 monthly credit and 25% off hirify.global products.
• Flexible working arrangements with a hybrid model.
• Inclusive, carer-neutral paid parental leave of up to 16 weeks.
• Access to hirify.global U for industry-focused micro-credentials.
• Comprehensive wellbeing support with 24/7 access to counseling services.
• Commitment to diversity and inclusion through various employee-led networks.