Strategic Account Executive

TL;DR

Strategic Account Executive (Sales): Leading relationships with large-scale communications platform customers with an accent on revenue growth, cross-selling, and consultative sales cycles. Focus on managing complex, compliance-heavy accounts in the NEA region and building deep cross-functional partnerships.

Location: Must be based in Australia (Melbourne, Brisbane, or Sydney)

Company

Twilio is a global leader in cloud communications, empowering businesses to build personalized customer experiences through innovative messaging, voice, and email solutions.

What you will do

• Manage and expand relationships with key enterprise accounts in technology, logistics, and fintech.
• Develop and execute account strategies to drive revenue, gross margin, and profit growth.
• Lead highly consultative sales cycles, focusing on deep discovery and customer advocacy.
• Collaborate cross-functionally with product, finance, support, and operations teams.
• Maintain disciplined sales forecasts and present guidance to executive management.
• Identify and capture new revenue opportunities within an existing account portfolio.

Requirements

• Must be based in Australia with the ability to travel approximately 30% of the time.
• 12+ years of experience in strategic sales or major account management.
• Proven track record of delivering revenue results for large-scale enterprise customers in Asia.
• Strong analytical skills with experience managing financial models and business forecasts.
• Ability to influence and build partnerships with both business and technical leaders.
• Bachelor’s degree or equivalent professional experience.

Nice to have

• Experience in Telco, CPaaS, or PaaS sales.
• Proven success in cross-selling to Marketing, Engineering, and Product departments.

Culture & Benefits

• Competitive compensation and retirement savings programs.
• Generous time off, parental leave, and wellness support.
• Remote-first work environment with a strong culture of global inclusion.
• Opportunities for professional growth and career development.
• Support for volunteering and community impact initiatives.