Junior IT Service Desk Analyst (German Speaker)

TL;DR

Junior IT Service Desk Analyst (IT Support): Providing technical assistance to end users by troubleshooting software, hardware, and application issues with an accent on high-quality communication and documentation. Focus on resolving technical problems, fulfilling service requests, and identifying optimization potential to improve service desk quality.

Location: Must be based in Poland (Nowy Tomyśl or Poznań), working in a hybrid model.

Salary: 6,025–8,025 PLN gross monthly.

Компания

hirify.global is a global medical technology company dedicated to protecting and improving the health of people worldwide through innovation and sustainability.

Что делать

• Respond to incoming calls and web submissions from end users experiencing technical issues.
• Troubleshoot, analyze, resolve, and document various software, hardware, and application problems.
• Fulfill service requests according to defined procedures.
• Collaborate with team members to share knowledge and expertise.
• Identify optimization potential to increase customer satisfaction and service quality.

Требования

• German: C1 (Advanced) proficiency required.
• English: B2 (Upper-intermediate) proficiency required.
• Ability to analyze hardware and software problems.
• Knowledge of computer systems, hardware, and peripheral equipment.
• Basic network skills.
• Flexibility to work in shifts and on weekends as needed.

Хорошо, если есть

• Educational degree or certificate in an information technology related field.

Культура и преимущества

• Stable work in a friendly, dynamic family-owned company.
• Private medical care and group insurance.
• Multisport card.
• Free foreign language courses.
• Opportunities for professional development and training.