Support Engineer

TL;DR

Support Engineer (Customer Support): Providing technical assistance to suppliers using the Syndigo platform with an accent on troubleshooting, customer education, and issue resolution. Focus on managing inbound requests, resolving platform-related queries, and collaborating with Tier 2 support to ensure high customer satisfaction.

Location: Must be based in Ukraine (Remote or Hybrid)

Company

A custom product engineering company that supports both multinational organizations and scaling startups to solve complex business challenges.

What you will do

• Answer inbound calls and emails from customers in a professional and timely manner.
• Troubleshoot technical issues and provide effective solutions to platform users.
• Educate customers on important features, best practices, and platform processes.
• Manage daily workload and prioritize tasks to meet response and resolution metrics.
• Escalate complex issues to Tier 2 support teams when necessary.

Requirements

• Must be based in Ukraine.
• 1-2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and basic computer skills.
• Strong problem-solving and critical-thinking abilities.

Culture & Benefits

• Radical flexibility with the choice to work remotely or from the office.
• Company-paid medical insurance, mental health support, and financial/legal consultations.
• Learning opportunities via Udemy, language courses, and company-paid certifications.
• Professional growth through internal mobility and large-scale global projects.
• Friendly, open-door environment with a strong professional community.