Support Specialist (Complaints, Japanese)

TL;DR

Support Specialist (Complaints): Managing formal customer complaints and resolving complex issues with an accent on regulatory compliance, root-cause analysis, and process improvement. Focus on delivering high-quality service in Japanese and English while collaborating with internal teams to ensure fair and transparent resolution.

Location: Must be based in Poland or Romania

Salary: PLN 6,900 – PLN 7,300 gross monthly (Poland)

Company

Revolut is a global financial super app dedicated to providing customers with more visibility, control, and freedom over their money.

What you will do

• Handle incoming formal complaints within regulatory deadlines.
• Identify, analyze, and resolve customer issues while implementing process improvements.
• Collaborate with internal teams including Customer Service, Product, and Quality Assurance.
• Maintain accurate records and archives of complaint data.
• Ensure all processes adhere to legal and regulatory standards.
• Contribute to a culture of fair customer treatment.

Requirements

• Bachelor's degree required.
• 18+ months of customer service experience.
• Fluency in English (C1+).
• Fluency in Japanese (C1+).
• Strong analytical, numeracy, and IT skills.
• Independent problem-solving approach and attention to detail.

Nice to have

• Investigative experience.
• Background in retail customer service or insurance.

Culture & Benefits

• Opportunity to work in a fast-growing, multicultural fintech environment.
• Focus on employee experience and professional development.
• Flexible working hours to support work-life balance.
• Certified Great Place to Work environment.