Customer Support Specialist (Cloud)

TL;DR

Customer Support Specialist (Cloud): Providing first-line technical support for AI, Cloud, CDN, and Hosting services with an accent on technical diagnostics and customer advocacy. Focus on resolving connectivity issues using networking knowledge and escalating complex incidents to higher-tier support.

Location: Remote, hybrid, or onsite in Poland

Company

hirify.global is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital products worldwide.

What you will do

• Handle first-line support requests via chat, email, and phone in English.
• Provide consultations regarding Cloud, CDN, Hosting, and AI products and services.
• Perform technical diagnostics to resolve customers and internal users' incidents.
• Collect incident data and forward complex issues to higher levels of technical support.

Requirements

• 1+ year of Technical Support experience.
• Knowledge of networking fundamentals (TCP/IP, DNS, MAC address, ping, traceroute).
• Ability to perform hardware and software diagnostics, including reading logs.
• English: B2 or higher required.
• Location: Must be based in Poland.

Nice to have

• Experience with Cloud, CDN, or Hosting.
• Experience with Linux and API.

Culture & Benefits

• Competitive salary and flexible working hours.
• Options for remote, hybrid, or office work.
• Travel perk: work from anywhere in the world for up to 45 days per year.
• Private medical insurance for employees and their families.
• Additional paid vacation and sick leave days.
• Language classes and a modern office space with free snacks and entertainment.