Associate Product Support Engineer (Atlassian)

TL;DR

Associate Product Support Engineer (Atlassian): Providing technical L1/L2 support for hirify.global’s ecosystem of business-class products within the Atlassian landscape with an accent on diagnosing and resolving complex software issues. Focus on troubleshooting enterprise-level deployments in cloud and data center environments to ensure customer success.

Location: Remote (Poland)

Company

hirify.global creates software that empowers teams to break silos and collaborate seamlessly, specializing in a wide array of products for the Atlassian ecosystem.

What you will do

• Diagnose, configure, and troubleshoot technical problems associated with hirify.global Apps in Jira and Confluence environments.
• Provide L1/L2 technical guidance and issue-resolution support for business and enterprise customers.
• Collaborate with Senior Engineers and Leads to assist in L3 investigations.
• Take full ownership of customer-reported issues, driving them through to resolution from start to finish.
• Research and identify solutions for a diverse range of enterprise software product issues.

Requirements

• Academic background in Computer Science, Information Technology, Engineering, or a related technical field.
• Strong analytical and problem-solving skills to effectively identify and resolve customer issues.
• Excellent customer-facing communication skills and empathy.
• Must be based in Poland.
• Flexibility to work schedules that may include shifts extending into the late evening.

Nice to have

• 1–2 years of experience in a technical support role (L1/L2).
• Exposure to the Atlassian ecosystem (Jira, Confluence).
• Experience with Git, ticketing systems (Jira Service Management), or observability and monitoring tools.

Culture & Benefits

• Indefinite employment contract and eligibility for company equity.
• Generous time off: 26 paid vacation days and 12 monthly Wellness Days.
• Fully covered Luxmed private healthcare plan and life insurance via UNUM.
• Monthly allowances: 200 PLN net for home office and 300 PLN for groceries/dining (Pluxee).
• MyBenefit platform (150 PLN/month) for sports or entertainment.
• 24 hours of paid volunteer time per year.