Field Operations Support Specialist

TL;DR

Field Operations Support Specialist (Logistics/MedTech): Managing field assets and install base coordination between internal departments and the Field Service organization with an accent on asset lifecycle management, RMA processing, and technical documentation. Focus on ensuring accurate install base records, supporting 24/7 operations, and maintaining compliance with medical device regulations.

Location: Must be based in the United States

Company

hirify.global is a global leader in immunodiagnostic and molecular diagnostic solutions, dedicated to advancing science to improve patient outcomes worldwide.

What you will do

• Manage and update field install base assets and instrument movements in accordance with legal manufacturer procedures.
• Coordinate RMA processes, installations, de-installations, and advanced replacements to ensure accurate asset tracking.
• Create and manage technical work orders for the Field Service organization, including PMs and upgrades.
• Process free-of-charge requests, credit notes, estimates, and evaluation orders.
• Document all customer interactions and complaints in the CRM database.
• Support 24/7 operations and handle technical support inquiries as required.

Requirements

• Must be based in the United States
• High School Diploma or GED required; Associate's or Bachelor's degree in science, supply chain, or logistics preferred.
• 2+ years of experience in technical support, field service, or service operations.
• 2+ years of experience working independently in a fast-paced environment.
• High proficiency in clear and professional verbal and written communication.
• Fluent in English (High proficiency)

Nice to have

• Experience in a GMP environment.
• Knowledge of ISO, FDA, and USDA guidelines.
• Familiarity with Salesforce CRM.
• Experience with CLIA, CAP, and JCAHO requirements.

Culture & Benefits

• Competitive salary and comprehensive benefits package.
• Opportunity to contribute to solutions that improve patient care globally.
• People-centered culture valuing accountability, inclusion, and continuous development.
• Entrepreneurial environment that encourages agility and innovation.