CSP Operations Specialist (Cloud)

TL;DR

CSP Operations Specialist (Cloud): Orchestrating end-to-end customer onboarding for the CSP business with an accent on coordinating sales, operations, and support teams. Focus on managing the onboarding lifecycle, reducing time-to-revenue, and ensuring a seamless transition to BAU support.

Location: United States (Excluding Hawaii)

Salary: $75K - 90K USD

Company

Global AI-powered software and cloud solutions provider with a presence in over 70 countries.

What you will do

• Manage the end-to-end CSP onboarding lifecycle from RFO submission through activation and BAU transition.
• Coordinate cross-functional execution between Sales, Marketplace, Billing, Finance, and Support teams.
• Validate commercial, technical, and operational prerequisites for provisioning and billing.
• Lead the structured transition of customers to BAU teams, ensuring they have required access and support channels.
• Resolve operational blockers and coordinate invoicing-related issues, including credit/rebill actions.
• Maintain visibility into onboarding progress by tracking milestones and managing risks.

Requirements

• 3-5 years of experience in cloud operations, order management, or customer onboarding.
• Understanding of the Microsoft CSP lifecycle, including licensing, provisioning, and subscriptions.
• Experience working with CRM, ticketing, or marketplace platforms.
• Must be based in the United States (Candidates in Hawaii cannot be considered).
• Demonstrated experience using AI tools to improve workflows and decision-making.
• Ability to travel up to 10%.

Culture & Benefits

• Generous pay with a quarterly or bi-annual bonus structure.
• Comprehensive medical, dental, and vision coverage with strong employer contributions.
• 401k program with 50% employer matching up to the first 10% of contributions.
• Flexible time off including paid holidays, floating holidays, birthday off, and discretionary time off (DTO).
• Employee stock purchase plan and tuition reimbursement opportunities.
• Remote-friendly environment with a focus on inclusive culture and professional growth.