Operations Manager (Enterprise AI)

Location: Must be located in the United States. Options include Hybrid in New York City, NY or Redwood City, CA, or Remote within the US.

Salary: $100,000 - $140,000 USD

Company

Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale using a data-centric approach.

What you will do

• Own capacity planning and staffing for Solutions AI Engineers to align resources with project priority and availability.
• Build and maintain capacity and revenue forecasts based on pipeline, active projects, and hiring plans.
• Translate Salesforce pipeline data into actionable staffing plans and hiring signals.
• Partner with Engagement Managers to validate scope, resourcing, timelines, and margin assumptions.
• Ensure operational compliance, including accurate timesheet submission and utilization tracking.
• Standardize workflows and maintain data quality across Float, Jira, and Salesforce.

Requirements

• 5+ years in Professional Services Operations, Delivery Operations, or similar roles.
• Proven expertise in resource planning, capacity management, and utilization.
• Proficiency with PSA, PM, and CRM tools such as Float, Jira, and Salesforce.
• Strong understanding of Professional Services financials, including margin, burn, and revenue recognition.
• Must be located in the United States.
• No Visa Sponsorship Provided.

Culture & Benefits

• Equity in the form of employee stock options.
• Opportunities to shape strategic decisions and priorities in a high-growth environment.
• Support for career development and learning across multiple functions.
• Commitment to diversity, equity, and inclusion as an Equal Employment Opportunity employer.