Senior Experience Strategist (CX)

TL;DR

Senior Experience Strategist (CX): Shaping the go-to-market strategy and creating high-impact pre-sales content for Customer Experience (CX) pipeline growth with an accent on human-centered design and solution frameworks. Focus on translating market needs into compelling narratives, designing user journeys, and leveraging AI-driven capabilities to optimize end-to-end customer experiences.

Location: New York (Hybrid)

Salary: $138,120 – $262,320

Company

A global leader in running and reimagining mission-critical technology systems for the world's leading businesses.

What you will do

• Develop reusable pre-sales assets, pitch materials, and executive narratives to articulate business impact.
• Create integrated experience strategies blending business, technology, and user needs.
• Design strategic deliverables including experience maps, user journeys, and service blueprints.
• Facilitate co-creation workshops and brainstorming sessions to foster innovation and prototypes.
• Conduct qualitative and quantitative research and competitive analyses to inform the CX vision.
• Identify and shape AI-enabled experience opportunities within projects.

Requirements

• 7+ years of experience in a CX strategy-focused consulting role.
• Undergraduate or graduate degree in service design, strategic design, innovation strategy, or business administration.
• Strong proficiency in storytelling and building compelling narratives to influence behavior.
• Deep understanding of human psychology, needs, and behavior.
• Ability to travel up to 30% as required by the business.
• Must be based in New York or authorized to work in the US.

Nice to have

• Experience with generative AI tools, analytics platforms, or automation technologies in experience design.
• Blend of both sales and delivery experience.

Culture & Benefits

• Hybrid-friendly work culture supporting well-being and flexibility.
• Comprehensive benefits package including medical, dental, and retirement.
• Access to professional certifications from Microsoft, Google, and Amazon.
• Personalized development goals and continuous feedback loops.
• Inclusive environment focused on kinship and belonging.