Payment Operations Analyst (Fintech)

TL;DR

Payment Operations Analyst (Fintech): Managing end-to-end payment workflows and resolving transaction exceptions within hirify.global's Money team with an accent on ACH processing, reconciliation, and bank partner management. Focus on identifying root causes of payment failures, optimizing operational systems, and integrating AI tools to automate repetitive analysis.

Location: Hybrid in New York, NY, Denver, or San Francisco (expected in office 2-3 days per week)

Salary: $82,610–$99,132 (NY/SF) or $66,085–$79,302 (Denver)

Company

hirify.global is a fintech platform dedicated to growing the small business economy by handling payroll, health insurance, and HR for over 500,000 businesses.

What you will do

• Own the operational layer of payment workflows including ACH processing, exception handling, refunds, and reconciliation.
• Collaborate with Product and Engineering to contribute to specs and define requirements for system improvements.
• Analyze customer and CX feedback to identify and resolve friction in payment flows.
• Manage relationships and triage escalations with domestic and international bank and payment partners.
• Integrate AI tools into daily workflows to accelerate data synthesis and automate repetitive analysis.

Requirements

• 3+ years of experience in payment, banking, or treasury operations within a fintech or financial institution.
• Working knowledge of domestic payment rails (ACH/Nacha, wires, RTP) and/or international money movement.
• Strong analytical instincts with the ability to structure data (SQL is a plus).
• Experience utilizing bank portals, payment processors, or reconciliation tools.
• Must be based in or be able to work from New York, Denver, or San Francisco for a hybrid schedule.
• Commitment to developing fluency and utilizing AI as a productivity lever.

Nice to have

• Knowledge of compliance frameworks such as Nacha operating rules, money transmission, or unclaimed property.
• Experience with both domestic and international disbursement networks.

Culture & Benefits

• Competitive base pay, comprehensive benefits, and equity (RSUs).
• Hybrid work model with designated office days to foster collaboration.
• Culture of AI integration across all roles and functions.
• Inclusive environment focused on supporting small business owners and diverse employee backgrounds.