Senior Desktop Support Technician (Windows/Mac/Linux)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior Desktop Support Technician (IT Support): Providing tier 2/3 technical support for desktop systems, software, and mobile devices within a federal research environment with an accent on multi-platform support (Windows, Mac, Linux, Unix) and ITSM best practices. Focus on resolving complex hardware/software issues for scientific users and maintaining secure endpoint compliance.
Location: Bethesda, Maryland. Must be able to obtain a Public Trust clearance.
Salary: $78,860 - $88,725 yearly
Company
delivers health and national security readiness solutions for federal programs through science research and development and digital transformation.
What you will do
- Provide tier 2/3 helpdesk support for hardware, software, and applications following ITSM best practices.
- Support desktop computers running Windows, Macintosh, Linux, and Unix for scientists and technicians.
- Install and configure mobile devices and ensure MDM compliance.
- Manage user accounts in Active Directory and perform data restoration from backups.
- Collaborate with system administrators, cybersecurity staff, and enterprise IT teams.
- Configure new computers according to NIH NIA IRP standards.
Requirements
- Bachelor's degree in IT, Computer Science, or related field with 5+ years of experience.
- Knowledge of Windows, Macintosh, Linux, and Unix operating systems.
- Must be able to obtain a Public Trust clearance.
- Valid state driver’s license and ability to travel between local locations.
- Understanding of network protocols and cabling technologies.
- Experience with Active Directory and ticketing systems.
Nice to have
- Certifications: Apple Certified Support Professional, CompTIA Security+, CompTIA A+, JAMF, or MS 365.
- Experience within NIH, HHS, or other federal environments.
- Familiarity with ServiceNow or similar ITSM platforms.
- Basic understanding of cybersecurity best practices.
Culture & Benefits
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company matching.
- Personal Time Off (PTO) and parental leave.
- Access to e-learning suites and education assistance at accredited institutions.
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