Associate Analyst, IT Support (Medtech)

TL;DR

Associate Analyst, IT Support (IT Support): Providing technical support for hardware, software, and networking to employees worldwide with an accent on identity management and on-site hardware deployment. Focus on resolving technical issues through triage, managing user access via Active Directory and Okta, and maintaining office AV systems.

Location: On-site at the San Diego headquarters

Company

hirify.global is a medical technology company focused on creating scalable and secure platforms and services to accelerate well-being for patients and providers globally.

What you will do

• Manage user access and identity systems using Active Directory, Entra ID, and Okta.
• Provide on-site technical support at the San Diego office and support global employees via remote systems.
• Deploy and maintain IT hardware, including Windows and macOS devices and mobile devices.
• Support audio/visual systems and conference room technology.
• Perform triage and prioritization of support requests using Jira Service Management.
• Participate in an on-call rotation to ensure consistent global support.

Requirements

• Minimum of 2 years of experience supporting operating systems and application suites in Windows and macOS environments.
• Must be based on-site in San Diego, CA.
• Proven experience as an IT Help Desk Technician capable of solving advanced technical problems.
• Strong critical thinking and problem-solving skills.
• Ability to communicate technical information in an easy-to-understand way.

Culture & Benefits

• Collaborative and supportive global team environment.
• Significant opportunities for professional growth and skill development.
• Inclusive workplace culture that encourages individual expression.
• Environment driven by excellence with a focus on achieving and creating new goals.