обновлено 6 дней назад
Associate Analyst, IT Support
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Associate Analyst, IT Support (Identity Systems/End-User Technology): Delivering on-site and global technical support for employees across hardware, software, networking, identity systems, and workplace technologies with an accent on user access management, triage, and device support. Focus on resolving complex Windows and macOS issues, deploying hardware, supporting conference-room systems, and escalating incidents through Jira Service Management.
Location: On-site at the San Diego headquarters, United States
Company
Global Technology Solutions at creates scalable, secure platforms and services for patients, providers, employees, and partners worldwide.
What you will do
- Manage user access and identity systems including Active Directory, Entra ID, and Okta.
- Provide timely, customer-focused support through triage, prioritization, escalation, phone, ticketing, messaging, and remote support systems.
- Deliver on-site IT support at the San Diego office while supporting employees globally.
- Deploy and support hardware, Windows and macOS devices, mobile devices, Office 365 tools, and other software.
- Support audio/visual systems and conference rooms, participate in an on-call rotation, and contribute to global IT projects and operations.
Requirements
- At least two years of experience supporting operating systems and application suites in Windows and macOS environments.
- Experience as an IT Help Desk Technician capable of resolving advanced technical problems.
- Strong problem-solving and critical-thinking skills.
- Ability to explain technical information clearly and provide patient, friendly support.
- Ability to work on-site at the San Diego headquarters.
Culture & Benefits
- Work with a small, collaborative, global IT support team.
- Opportunities to learn, develop technical skills, and collaborate with supportive colleagues.
- Inclusive culture that encourages individual expression and innovative ideas.
- Participation in an on-call rotation.
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