Level 1 IT Technician (MSP)

TL;DR

Level 1 IT Technician (MSP): Providing onsite and remote technical support for workstations, servers, and networking infrastructure with an accent on problem-solving and end-user relationship management. Focus on troubleshooting Windows environments, managing Active Directory and Office 365, and ensuring seamless IT operations for clients.

Location: Onsite in Schaumburg, Illinois

Company

hirify.global is a fast-paced Managed Service Provider (MSP) focused on ownership, knowledge sharing, and client success.

What you will do

• Provide onsite and remote support for workstations, servers, printers, and network hardware.
• Troubleshoot and resolve issues across Windows servers, Active Directory, Office 365, and DNS.
• Support basic networking including WAN, LAN, VPN, routers, and firewalls.
• Monitor systems, respond to alerts, and maintain detailed system documentation using ConnectWise and IT Glue.
• Communicate technical solutions and status updates to end users, including C-level executives.
• Collaborate with internal teams and third-party vendors to optimize the client's IT environment.

Requirements

• 2-4 years of hands-on IT support experience (MSP experience preferred).
• Strong troubleshooting skills in Windows, Microsoft 365, AD, DNS, and DHCP.
• Familiarity with RMM and PSA tools (ConnectWise is a plus).
• Strong communication skills and a client-first mindset.
• Must be based in or able to work onsite in Schaumburg, Illinois.
• Bachelor’s degree in IT or relevant certifications (A+, Network+) are a plus.

Nice to have

• Experience in the healthcare industry.
• Professional certifications such as A+ or Network+.

Culture & Benefits

• Nationwide medical, dental, life, and LTD insurance (LTD and life covered 100%).
• 401(k) with company match, HSA, and FSA options.
• Generous PTO and dedicated Mental Health Days.
• Paid training and certification assistance.
• $500 sign-on bonus.
• Quarterly team events and career coaching.