DTC Supervisor Distrib Center Ops (Flex Shift) (Logistics)

TL;DR

DTC Supervisor Distribution Center Ops (Logistics): Coordinating and supervising teams to deliver an exceptional direct-to-consumer experience within a fast-paced eCommerce environment with an accent on order fulfillment, speed, and accuracy. Focus on leveraging WMS and order management systems to optimize workflow, monitor performance metrics, and lead training initiatives for operational excellence.

Location: Jonestown, Pennsylvania

Company

A leading global toy company and owner of iconic brands like Barbie, Hot Wheels, and Fisher-Price.

What you will do

• Supervise and develop team leads and associates supporting DTC order fulfillment operations.
• Manage daily workflow to ensure timely and accurate processing of consumer orders, prioritizing speed and customer satisfaction.
• Utilize WMS and reporting tools to plan staffing and adjust priorities in real-time based on demand.
• Monitor and drive performance against key metrics such as order cycle time, fulfillment accuracy, and on-time shipment.
• Lead training and development initiatives to equip teams for evolving eCommerce demands.
• Collaborate cross-functionally to resolve order issues and improve the end-to-end consumer experience.

Requirements

• 3–5 years of leadership experience in a DTC or eCommerce environment.
• Hands-on experience with Warehouse Management Systems (WMS).
• Must have flexibility to work between 1st and 2nd shift.
• Ability to manage multiple priorities in a time-sensitive, customer-driven environment.
• Proficiency in data interpretation, metrics tracking, and Microsoft Office.
• Strong communication, problem-solving, and organizational skills.

Nice to have

• Experience in high-volume, fast-paced fulfillment operations.
• Bilingual proficiency in English and Spanish.
• Experience with order management systems.

Culture & Benefits

• Purpose-driven environment focused on empowering the next generation.
• Collaborative culture that values innovation, accountability, and ownership.
• Inclusive workplace promoting respect and diversity.
• Recognized as a Great Place to Work™ and one of Fast Company’s Best Workplaces for Innovators.