Customer Success Manager (Edtech)

TL;DR

Customer Success Manager (Edtech): Managing and retaining large-scale enterprise customers for a technical learning platform with an accent on data-driven value demonstration and strategic account growth. Focus on conducting QBRs/EBRs, building C-level relationships, and aligning learning outcomes with business goals.

Location: Hybrid - Must be based in Dublin, Ireland (on-site work required Wednesday and Thursday)

Company

hirify.global is a learning platform dedicated to accelerating technology skills and capabilities for the global tech workforce.

What you will do

• Lead strategic engagements including Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) to drive platform adoption.
• Build and maintain trusted, authority-based relationships with C-level stakeholders, such as CTOs and CHROs.
• Proactively mitigate churn risk and position enterprise accounts for continued growth and expansion.
• Translate Skill IQ trends and usage reports into compelling narratives that demonstrate investment value.
• Meet and exceed quarterly renewal rates and upsell targets defined by the business.

Requirements

• Proven experience in Customer Success or Account Management, specifically within HR tech, LMS, or learning platforms.
• Ability to perform value-led discovery to uncover customer business objectives and desired outcomes.
• Experience collaborating with L&D, HR, or talent teams to run enablement and onboarding initiatives.
• Strong data fluency to analyze license utilization and usage charts to drive customer strategy.
• Must be able to work from the Dublin office every Wednesday and Thursday.

Culture & Benefits

• Blended workplace offering a hybrid schedule with remote flexibility on Mondays, Tuesdays, and Fridays.
• Competitive compensation packages and comprehensive medical coverage.
• Unlimited PTO and wellness reimbursements.
• Free hirify.global subscription and dedicated professional development funds.
• Culture centered on trust, autonomy, diversity, and lifelong learning.