Relationship Manager, Scale (SaaS)

TL;DR

Relationship Manager, Scale (SaaS): Managing and growing a portfolio of scaled business customers to ensure revenue growth and retention with an accent on strategic account planning and upselling. Focus on solving customer business pains through AI-driven customer service solutions and collaborating cross-functionally to drive product innovation.

Location: Dublin, Ireland (Hybrid: minimum 3 days per week in office)

Company

hirify.global is an AI Customer Service company providing an advanced AI agent, Fin, to help businesses transform customer experiences through AI-enhanced support.

What you will do

• Build and maintain relationships with scaled business customers to ensure revenue growth and retention.
• Analyze customer business pains and provide platform-based solutions to alleviate them.
• Develop strategic territory plans for upsell, cross-sell, and expansion into new business units.
• Forecast sales pipelines and develop deep knowledge of customer business goals.
• Collaborate with Marketing, Product, and Customer Success teams to drive product innovation based on customer feedback.
• Track and report key metrics related to customer growth, retention, and product usage.

Requirements

• 2+ years of experience selling SaaS products, including 1+ years in a closing role.
• Proven ability to manage a large book of business (approximately 190 accounts).
• Strong track record of hitting and exceeding sales quotas.
• Exceptional written and verbal communication skills.
• Growth mindset, intellectual curiosity, and ambition.
• Ability to build deep client relationships across various levels in complex organizations.

Culture & Benefits

• Competitive salary and equity in a fast-growing company.
• Comprehensive health and dental insurance for employees and dependents.
• Flexible paid time off policy and generous parental leave.
• Daily provided lunch and a fully stocked kitchen.
• Pension scheme with matching up to 4%.
• Cycle-to-Work Scheme and secure bike storage.