Customer Success Manager (Tech Touch) (Cybersecurity)

TL;DR

Customer Success Manager (Tech Touch) (Cybersecurity): Managing customer relationships and maximizing lifetime value through onboarding, adoption, and expansion. Focus on driving product adoption, identifying upsell opportunities, and managing the renewal process.

Location: Singapore

Company

hirify.global is a pioneer of digital workforce security, providing attack simulation and training powered by AI to secure both humans and AI agents.

What you will do

• Forge relationships with new customers and develop consultative strategies to achieve their objectives.
• Manage the onboarding process, including account configuration, product training, and change management.
• Monitor customer usage, adoption rates, and overall health metrics.
• Perform periodic business reviews to confirm satisfaction and resolve technical issues.
• Identify cross-sell and upsell opportunities to drive customer growth and expansion.
• Maintain accurate account administration within Salesforce or other CRM tools.

Requirements

• Associate's Degree or equivalent work experience.
• Proficiency in Gmail, Google Docs, and MS Office (Word, Excel).
• Experience with Salesforce or other CRM systems.
• Familiarity with standard concepts and practices within the IT Security field.
• Strong verbal and written communication skills.
• Ability to build rapport via phone, email, and video conferencing with minimal supervision.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral and certification completion bonuses.
• Tuition and certification reimbursement.
• Adoption assistance.
• Modern, high-tech, and fun work environment.