Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing SMB and Enterprise accounts in the APAC region to increase engagement, adoption, and growth with an accent on strategic input and relationship management. Focus on mitigating churn risks, identifying upsell opportunities, and ensuring long-term account longevity.

Location: Singapore (Hybrid)

Company

hirify.global is a digital intelligence platform that provides data and solutions to empower businesses in optimizing their digital strategies.

What you will do

• Serve as the primary point of contact and trusted advisor for assigned SMB and Enterprise accounts.
• Drive client engagement and platform adoption to ensure customers extract maximum business value.
• Proactively identify and mitigate account churn risks to enhance customer retention.
• Manage renewals and identify potential upsell opportunities throughout the customer lifecycle.
• Develop deep subject matter expertise in all hirify.global products and offerings.

Requirements

• Must be based in Singapore
• 3+ years of experience in a client-facing role, preferably within a SaaS environment.
• Fluent English (written and spoken)
• Solid understanding of digital marketing trends and the digital marketing space.
• Proven ability to build rapport and establish trust quickly with clients.
• Analytical mindset with strong problem-solving and critical thinking skills.

Nice to have

• Proficiency in additional Asian languages.

Culture & Benefits

• Competitive compensation packages and comprehensive perks.
• Hybrid work model combining face-to-face collaboration with partial work-from-home flexibility.
• Extensive career growth opportunities, including personalized coaching and dedicated "Career Week".
• Inclusive environment emphasizing diversity, equality, and mutual respect.
• Strong community focus with regular team outings and happy hours.