Principal Customer Success Manager (Cybersecurity)

TL;DR

Principal Customer Success Manager (Cybersecurity): Leading a portfolio of strategic Enterprise accounts to drive executive alignment and net revenue retention with an accent on Identity and Access Management (IAM) and Zero Trust frameworks. Focus on orchestrating complex multi-year renewals, managing C-suite relationships with CISOs, and aligning security strategies to business value.

Location: Remote within the United States or Canada

Salary: $134,000 – $194,000 (USD/CAD)

Company

hirify.global is a cybersecurity leader providing Unified Access Management and password management for over 180,000 businesses globally.

What you will do

• Manage a portfolio of high-value Enterprise accounts (2,501+ employees) and develop multi-year Success Plans.
• Build and sustain multi-threaded relationships with CISOs, CIOs, and executive security leadership.
• Own gross and net revenue retention (NRR) through complex renewal strategies and expansion initiatives.
• Lead executive business reviews to connect product adoption with security posture improvements and risk reduction.
• Mentor Senior and Customer Success Managers to improve team methodology and performance excellence.
• Collaborate with Account Executives on strategic account planning and multi-product growth motions.

Requirements

• 10+ years of experience in Customer Success or Enterprise Account Management in SaaS, preferably in cybersecurity or IAM.
• Proven track record of exceeding NRR targets and managing multi-million dollar ARR global accounts.
• Strong experience engaging directly with CISOs and executive security stakeholders in consultative discussions.
• Deep understanding of Zero Trust architecture and modern enterprise security frameworks.
• Proficiency in Salesforce, Gainsight (or similar), and the use of AI tools for strategic research and optimization.
• Must be based in the United States or Canada.

Culture & Benefits

• Remote-first environment with a culture of collaboration, transparency, and honesty.
• Competitive health benefits, including dental and health insurance.
• Financial growth through an RSU program and retirement matching.
• Support for families via maternity and parental leave top-up programs.
• Generous PTO policy and paid volunteer days.
• Emphasis on continuous learning and the adoption of AI tools in daily workflows.