Senior Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (Cybersecurity): Managing a portfolio of customer relationships to maximize business value and ensure long-term satisfaction with an accent on cybersecurity risk management and third-party risk. Focus on driving retention and expansion, facilitating executive-level connections, and growing annual recurring revenue (ARR).

Location: Remote (United States). Does not provide immigration sponsorship.

Salary: $160,000 - $200,000 (base plus bonus)

Company

Global leader in cybersecurity ratings providing patented technology for risk management and self-monitoring.

What you will do

• Align customer conversations with cybersecurity and risk management objectives to drive tactical execution.
• Act as a trusted advisor and subject matter expert in the hirify.global platform and cybersecurity risk domains.
• Drive retention and expansion within account portfolios, including accurate forecasting and sales collaboration.
• Identify opportunities to increase customer value through platform adoption and new use cases.
• Collaborate with leadership to improve the customer journey and refine tools, templates, and best practices.
• Build and nurture relationships across the entire client organization, from daily users to the C-suite.

Requirements

• Bachelor’s degree.
• 7+ years in account management, customer success, or technical account management.
• Must be based in the United States.
• Solid understanding of cybersecurity or third-party risk management practices.
• Strong written and verbal communication skills and meticulous organizational ability.

Nice to have

• Experience with cyber insurance.
• Proven success in strategic account planning, QBRs, and upsell/cross-sell initiatives.
• Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management.

Culture & Benefits

• Competitive salary and stock options.
• Comprehensive health benefits and unlimited PTO.
• Parental leave and tuition reimbursements.
• Award-winning workplace culture recognized by Inc Magazine and Crain’s NY.