Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing relationships between hirify.global and its partners to ensure value realization and product adoption with an accent on retention and customer experience. Focus on driving product adoption, identifying at-risk customers, and increasing customer lifetime value.

Location: Bucharest, Romania (Hybrid)

Salary: From 8,340 RON per month (gross) + commissions

Company

hirify.global provides an end-to-end cyber resilience platform that leverages AI to help businesses manage, secure, and recover from evolving cyberthreats.

What you will do

• Act as the primary relationship holder and point of contact for partners in a defined territory.
• Impact retention rates and increase overall product adoption.
• Ensure partners are following hirify.global best practices for maximum value.
• Identify new opportunities and drive awareness of the product suite.
• Proactively identify at-risk customers and turn their experiences around.

Requirements

• Experience in account management, sales, or customer service within the software industry.
• Proven ability to engage and excite an audience.
• Creative problem-solving skills and a curious mindset.
• Strong organizational and prioritization skills to manage a large book of business.
• Must be based in Bucharest, Romania to support the hybrid working model.

Nice to have

• Experience working within the SaaS industry.
• Proficiency with Salesforce, Tableau, and Outreach.

Culture & Benefits

• Comprehensive medical, life, and disability insurance.
• Supplemented local PTO, sick days, and observed holidays.
• Employee Stock Purchase Program (ESPP).
• Meal vouchers and public transportation benefits.
• Hybrid working model based on trust and flexibility.
• Investment in professional growth via N-ablite Learning.