Account Manager (Igaming)

TL;DR

Account Manager (Igaming): Managing relationships with key clients and ensuring seamless service delivery with an accent on identifying growth opportunities and driving customer satisfaction. Focus on collaborating with internal teams and analyzing client data to recommend improvements.

Location: Hybrid work schedule - 60% work from the office and 40% work from home per quarter (during your first 3 months, you'll be in the office full-time) in Bucharest.

Company

hirify.global is a leading B2B SaaS provider delivering iGaming software, content, and services.

What you will do

• Build and maintain strong, long-term relationships with key clients.
• Act as the main point of contact for client communications and escalations.
• Understand client business goals and proactively identify upsell and cross-sell opportunities.
• Deliver product training and demos to clients, ensuring they maximize the value of our solutions.
• Collaborate with internal teams (Sales, Delivery, Product, Operations) to meet client expectations.
• Analyze client data to identify trends, optimize ROI, and recommend improvements.

Requirements

• 2–3 years of experience in Account Management, preferably in SaaS, payments, or iGaming.
• Solid understanding of online business functions: payments, marketing, affiliates, customer service, and content.
• Strong communication and interpersonal skills in English (written and spoken).
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Proficiency in CRM tools and Microsoft Office Suite.
• Self-motivated, organized, and able to thrive in a fast-paced, collaborative environment.

Culture & Benefits

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year.
• Stay Healthy: 10 sick leave days per year, no doctor's note required.
• Private Medical Subscription.
• Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
• Office perks include parking, on-site massages, and frequent team-building activities in various locations.
• Amazing office space complete with its own pool and gym.