Customer Success Advocate (SaaS)

TL;DR

Customer Success Advocate (SaaS): Managing a high-volume portfolio of customers to ensure retention and maximize contract value with an accent on renewal processes, CRM management, and customer outreach. Focus on executing win/win negotiation strategies, reducing attrition, and identifying growth opportunities via up-sells.

Location: Paris, France (Hybrid)

Salary: £61,000 - £74,600 GBP

Company

hirify.global is a market leader in AI Search, providing predictive search and browse experiences for over 17,000 businesses worldwide.

What you will do

• Own and execute renewal contracts for a large portfolio of customers in an assigned territory.
• Manage the end-to-end renewal process, including quote generation and CRM updates in Salesforce.
• Identify potential risks and customer satisfaction issues to develop resolution strategies.
• Collaborate with Sales, Customer Solutions, Finance, and Legal teams to ensure accurate contract processing.
• Develop and execute negotiation strategies to maximize contract value and revenue retention.
• Collect customer feedback to improve the overall experience through technology and automation.

Requirements

• 1-3 years of experience in a client-facing role at a SaaS or software company.
• Proficiency with Salesforce CRM.
• Experience utilizing AI tools to serve customers at scale.
• Strong negotiation skills, financial acumen, and attention to detail.
• Must be based in Paris, France.

Nice to have

• Experience with Gainsight or similar enterprise customer service applications.
• Proven track record of managing high volumes of customer accounts and transactions.
• Ability to conduct persuasive value conversations at an executive level.
• Experience negotiating complex multi-year services contracts.

Culture & Benefits

• Flexible workplace strategy emphasizing impact and output over physical location.
• High-trust environment offering autonomy in work arrangements.
• Culture built on core values: Grit, Trust, Candor, Care, and Humility.
• Inclusive workplace committed to diversity and collaboration.