Supplier Relationship Manager

TL;DR

Supplier Relationship Manager (SaaS): Managing a strategic book of high-value suppliers through the full lifecycle with an accent on retention, renewal forecasting, and consultative upsell. Focus on driving engagement, resolving escalations, and optimizing the supplier experience through data-driven outreach and cross-departmental collaboration.

Location: Must be based in or near Lehi, Utah; hybrid role requiring 3 days per week in the office.

Company

hirify.global provides a unified platform that streamlines compliance, prequalification, and safety benchmarking for a global community of hiring clients and suppliers.

What you will do

• Manage a defined portfolio of suppliers through the full lifecycle, from onboarding to renewal and reactivation.
• Deliver proactive, data-driven outreach based on health scores, risk triggers, and lifecycle milestones.
• Lead renewal and objection-handling conversations with commercial acumen.
• Forecast renewals accurately and document risks, saves, and objections.
• Support cross-sell and upsell opportunities by aligning supplier needs with product value.
• Coordinate with support, billing, and onboarding teams to resolve escalations and remove friction.

Requirements

• 0-2 years of experience in customer success, account management, or supplier relationship roles.
• Proven track record managing a book of business with measurable retention or revenue impact.
• Strong communication, objection handling, and commercial negotiation skills.
• Proficiency in Salesforce and lifecycle platforms such as ChurnZero, Gainsight, or HubSpot.
• Bachelor’s degree in business, communications, or equivalent experience.
• Must be able to work on-site in Lehi, Utah, three days per week.

Culture & Benefits

• Opportunity to work with a global leader in supply chain risk management.
• Collaborative environment partnering with product, billing, and operations teams.
• Focus on professional growth within a high-impact account management motion.