Senior Customer Success Manager (Enterprise)

TL;DR

Senior Customer Success Manager (Enterprise): Managing a portfolio of strategic accounts to ensure high adoption and satisfaction of the hirify.global platform with an accent on commercial real estate workflows. Focus on building post-implementation programs, driving customer retention, and collaborating cross-functionally to resolve product escalations.

Location: Must be based in New York City (Hybrid work policy).

Compensation: $125,000–$150,000 OTE (Base salary $100,000–$120,000 + 20% variable incentive).

Company

hirify.global is the world’s largest AI-powered operating system for real estate investing, powering over $10 trillion in transactions for leading global institutions.

What you will do

• Ensure retention, growth, and satisfaction for a portfolio of enterprise and strategic accounts.
• Partner with Implementation Managers to define success criteria and system configuration.
• Develop and execute post-implementation programs to drive strong adoption among customer teams.
• Deliver web-based and in-person training sessions and strategic business reviews.
• Act as a primary point of contact for support inquiries and product escalations.
• Collaborate with Sales, Marketing, and Product teams to relay feedback and develop case studies.

Requirements

• Must be based in New York City.
• 4-7 years of experience in customer success, account management, or commercial real estate.
• Strong written and verbal communication skills with experience presenting to executive audiences.
• Proficiency in Excel and Google Sheets.
• Demonstrated ability to manage ambiguity and solve complex problems.
• Experience servicing commercial real estate firms, asset managers, or private equity.

Nice to have

• Familiarity with SQL, Salesforce, Asana, Gong, and AI tools.
• Deep background in commercial real estate.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with HSA/FSA options.
• Flexible Time Off (FTO) policy and Paid Parental Leave.
• Monthly wellness reimbursement.
• Equity plan eligibility.
• Commuter benefits program.