Customer Success Manager (Enterprise)

TL;DR

Customer Success Manager (Enterprise): Leading post-sales activities for enterprise clients with an accent on product adoption, compliance frameworks, and long-term retention. Focus on building trusted advisor relationships with C-level stakeholders and optimizing security programs within the hirify.global Trust Management Platform.

Location: Must reside within the Central or East regions of the United States

Salary: $179,000 – $210,000

Company

hirify.global is a leading Trust Management Platform that helps businesses automate security monitoring and prove compliance with standards like SOC 2, ISO 27001, and HIPAA.

What you will do

• Lead all post-sales activities including onboarding, implementation, and value-driven renewals for a book of 40 enterprise customers.
• Partner with Account Managers to identify and drive expansion opportunities.
• Become a product expert on hirify.global's compliance and risk management solutions.
• Provide professional guidance on security best practices and compliance standards.
• Develop trusted advisor relationships with key accounts and executive sponsors.
• Collaborate cross-functionally to resolve business issues and achieve mutual goals.

Requirements

• Must reside within the Central or East regions of the United States.
• Must be authorized to work in the U.S. without sponsorship.
• 8+ years of experience as a Customer Success Manager in a SaaS environment.
• Proven track record of managing enterprise-level books of business and hitting retention targets.
• Extensive experience engaging with C-level executives.
• Technical competency to understand and explain complex security software.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage with 100% of employee-only premiums covered.
• Matching 401(k) contribution with immediate vesting.
• 16 weeks of paid parental leave.
• Flexible PTO policy plus 80 hours of sick time.
• Stipends for remote workspace, internet, cellphone, and health & wellness.
• Inclusive work environment with a focus on diverse talent.