Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving value realization and long-term retention for enterprise clients using pricing intelligence solutions with an accent on onboarding, product adoption, and account expansion. Focus on building trusted relationships, analyzing customer health metrics, and identifying growth opportunities to ensure measurable business outcomes.

Location: Must be based in the US, specifically in a metropolitan city with access to a major airport.

Salary: $115,000–$140,000 per year (plus 25% variable pay).

Company

hirify.global is a global leader in enterprise pricing intelligence, helping companies optimize margin and value capture through advanced SaaS solutions.

What you will do

• Partner with new customers to ensure successful implementation and onboarding.
• Monitor usage trends to proactively drive product adoption and engagement.
• Build and maintain trusted relationships with key customer stakeholders.
• Identify and execute upselling and cross-selling opportunities to support account growth.
• Gather customer feedback to influence product development and engineering roadmaps.
• Maintain accurate success plans and performance metrics within Salesforce.

Requirements

• Minimum 5 years of experience in customer success, account management, or SaaS roles.
• Strong analytical mindset with the ability to interpret business metrics.
• Proficiency with CRM platforms such as Salesforce or HubSpot.
• Must be based in the US with the ability to travel domestically and internationally up to 20%.
• Excellent communication and presentation skills.
• Experience working with AI LLMs is highly valued.

Culture & Benefits

• Comprehensive healthcare, dental, and vision coverage via ADP.
• 401K contribution matching up to 4% with immediate vesting.
• Monthly $260 IT allowance for home office setup.
• Generous leave policy including 20 vacation days, 15 public holidays, and 16 weeks of paid maternity leave.
• Sabbatical program after 5 years of service.
• Supportive environment focused on diversity, equity, and inclusion.