Program Manager (Customer Engagement & Community)

TL;DR

Program Manager (Customer Engagement & Community): Designing and scaling customer-facing programs to drive advocacy, loyalty, and community growth with an accent on cross-functional collaboration and operational excellence. Focus on building repeatable playbooks, managing complex engagement workstreams, and representing the company as a front-line ambassador to power users and executive stakeholders.

Location: New York

Salary: $159,800 – $239,600 USD

Company

Harvey is an AI-powered platform transforming legal and professional services through frontier agentic AI and deep domain expertise.

What you will do

• Design and launch customer community programs including user groups, advisory boards, and loyalty initiatives.
• Build repeatable operational models, playbooks, and calendars to scale engagement efforts.
• Serve as a front-line ambassador, building relationships with power users, champions, and executive sponsors.
• Coordinate third-party research initiatives, including customer recruitment and asset activation.
• Lead the planning and execution of high-value customer experiences such as roundtables, workshops, and webinars.
• Partner with Sales, Product, and Marketing teams to align engagement strategies with broader business goals.

Requirements

• 5–8+ years of experience in customer marketing, community management, or program management within high-growth SaaS or AI companies.
• Proven track record of scaling customer-facing programs like advocacy cohorts or advisory boards.
• Strong program management skills with the ability to handle multiple complex workstreams simultaneously.
• Excellent communication skills with the ability to engage senior customers and internal leadership.
• High ownership and bias toward action in ambiguous, fast-moving environments.
• Strong attention to detail and a high bar for customer experience.

Nice to have

• Experience coordinating with external partners, research firms, or analysts.
• Familiarity with tools such as Notion, Asana, Airtable, or Salesforce.
• Background in legal, professional services, or enterprise software.

Culture & Benefits

• Opportunity to build a generational company at a critical inflection point in AI.
• High-visibility role with significant impact on customer loyalty and market leadership.
• Collaborative environment focused on decisiveness, simplicity, and high-intensity execution.
• Competitive compensation package including equity.