Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Serving as the strategic owner for global enterprise hotel groups, ensuring measurable value and long-term adoption of Canary's AI-powered hospitality platform. Focus on managing complex multi-stakeholder relationships, driving account growth, and aligning cross-functional work streams across deployment and expansion initiatives.

Location: Must be based in France or England

Compensation: €123,000–€167,000 (France)

Company

hirify.global provides modern software solutions for the hospitality industry, powered by a specialized AI platform.

What you will do

• Act as the strategic owner for assigned global enterprise accounts, fostering long-term executive and operational relationships.
• Coordinate cross-functional work streams, including deployments with Implementation Managers and expansions with Sales teams.
• Develop and execute strategic success plans tied to brand-level outcomes and property-level adoption.
• Conduct regular executive business reviews to surface risks, identify growth opportunities, and provide actionable insights.
• Advocate for customer needs internally by partnering with Product, Engineering, and Support teams to influence the roadmap.
• Drive customer advocacy by transforming satisfied brands into long-term champions of the platform.

Requirements

• Fluent in French and English
• 5+ years of experience in Enterprise Customer Success, Account Management, or Strategic Consulting, preferably in SaaS or hospitality technology.
• Proven ability to manage complex, multi-stakeholder enterprise accounts.
• Strong executive communication skills with the ability to influence C-level stakeholders.
• Demonstrated experience in strategic planning and account growth within global or multi-property enterprises.
• Collaborative mindset with the ability to work effectively across technical and commercial teams.

Culture & Benefits

• Monthly company-wide days off to ensure work-life balance.
• Budget provided for personal goal achievement through the Self Improvement Club.
• Travel stipend to visit offices in New York, San Francisco, or Dallas.
• Credit towards stays at hotels that utilize Canary's platform.
• Professional development budget for cross-functional learning.