Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing strategic enterprise accounts to drive adoption, retention, and expansion with an accent on consultative relationship building and data-driven value realization. Focus on orchestrating cross-functional teams, leading change-management initiatives, and leveraging AI-augmented workflows to ensure customer success in a high-growth environment.

Location: Must be based in or able to work from Munich or Madrid with a hybrid requirement of 3 days per week in-office and regular travel for on-site customer meetings across Europe.

Company

hirify.global is a unicorn-status SaaS company providing an AI-powered platform for regulatory compliance, climate intelligence, and supply chain transparency to global enterprises.

What you will do

• Own a portfolio of strategic customers end-to-end, managing health, adoption, renewal, and expansion.
• Act as the primary point of contact, orchestrating internal Sales, Product, Support, and Engineering teams.
• Build trusted-advisor relationships with senior decision-makers in complex, matrixed organizations.
• Develop and execute strategic success plans and conduct Quarterly Business Reviews to demonstrate ROI.
• Drive expansion opportunities through upsell and cross-sell in partnership with Account Executives.
• Lead change-management initiatives and provide expert guidance on the hirify.global HUB product suite.

Requirements

• 3-5+ years of experience in B2B-SaaS Customer Success, Technical Account Management, or management consulting.
• Fluency in English (C1 level) plus professional proficiency in at least one of: German, French, Spanish, Dutch, or Italian.
• Proven track record managing enterprise or mid-market accounts and driving measurable outcomes.
• Technical fluency to articulate SaaS implementation patterns, integrations, and data concepts.
• Ability to thrive in a high-growth, fast-evolving environment with comfort in ambiguity.
• Must be able to work hybrid from Munich or Madrid and travel regularly for on-site customer visits.

Culture & Benefits

• Competitive base salary with a performance-based component tied to retention and expansion KPIs.
• AI-native work environment with dedicated budget for AI tooling.
• Structured organization with senior leadership support and dedicated Academy/Professional Services teams.
• Clear career progression paths into Team Lead, strategy, or strategic account roles.
• Opportunity to work with a high-growth unicorn platform serving 2,500+ enterprise customers.