обновлено 10 часов назад
Senior Customer Success Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Customer Success Manager (B2B SaaS): Managing strategic enterprise and mid-market accounts across retention, adoption, expansion, and customer value realization with an accent on consultative account leadership, technical fluency, and executive stakeholder management. Focus on building success plans, proving ROI through QBRs, coordinating Product, Support, and Engineering, and turning customer signals into repeatable product and go-to-market plays.
Location: Munich or Madrid; office-based or on-site with customers across Europe, with up to 2 days of home office per week
Company
develops AI-powered SaaS solutions through the HUB platform, supporting transparency, efficiency, and sustainable governance across global value chains.
What you will do
- Own a portfolio of strategic accounts across retention, adoption, and expansion.
- Act as a trusted advisor to senior and executive customer stakeholders.
- Build success plans, run QBRs, demonstrate ROI, and identify expansion opportunities.
- Develop sufficient technical depth to solve platform problems and assess customer requirements.
- Coordinate Product, Support, and Engineering around customer needs and renewal risks.
- Drive customer participation in events, webinars, and roundtables, and turn customer feedback into repeatable product and go-to-market plays.
Requirements
- 4+ years of experience in B2B SaaS Customer Success, Technical Account Management, or management consulting.
- Experience managing enterprise and mid-market accounts or leading several complex projects in parallel.
- Demonstrated results in retention, expansion, adoption, and customer relationships.
- Working knowledge of cloud architecture and data concepts; this is not a coding role.
- Strategic mindset, strong ownership, and the ability to operate in high-stakes customer situations.
- Fluent English plus professional proficiency in at least one of German, French, Spanish, Dutch, or Italian.
Culture & Benefits
- Competitive base salary with a customer-success performance component linked to retention, expansion, and adoption KPIs.
- Budget for AI tooling and a mandate to develop AI-augmented enterprise Customer Success practices.
- Structured Customer Success leadership, an Academy team for customer enablement, and Professional Services for onboarding.
- Career paths into CS Team Lead, CS strategy, or strategic account roles.
- Opportunity to shape the account portfolio, success-plan approach, and customer feedback loop into product, pricing, and go-to-market.
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