Strategic Customer Success Manager (SaaS)

TL;DR

Strategic Customer Success Manager (SaaS): Managing a portfolio of high-value enterprise accounts to ensure successful Apple deployment and product adoption with an accent on relationship building and strategic planning. Focus on driving retention, identifying growth opportunities, and acting as a dedicated customer advocate within the hirify.global ecosystem.

Location: Remote (US). This position will oversee the West Coast book of business.

Compensation: $65,200 – $149,360 USD (OTE)

Company

hirify.global provides industry-leading solutions for Apple device management, security, and deployment in enterprise, education, and healthcare environments.

What you will do

• Manage a portfolio of high-touch, strategic enterprise accounts to ensure business outcomes.
• Partner with executive stakeholders to understand goals and build strategic success plans.
• Drive adoption, retention, and expansion efforts across the hirify.global product suite.
• Foster trusted relationships by delivering expert recommendations on workflows and best practices.
• Lead recurring business reviews to track progress and identify future growth opportunities.
• Advocate for customer needs cross-departmentally to ensure successful value realization.

Requirements

• 5+ years of experience in Customer Success or Account Management within a SaaS environment.
• Proven experience managing strategic enterprise accounts with global complexity.
• Expertise in Apple ecosystems and enterprise IT workflows.
• Strong technical acumen in MDM, Apple Business Manager, or security frameworks.
• Ability to work effectively within a US-based remote environment.

Culture & Benefits

• Flexible, open culture based on respect, trust, and work-life balance.
• Comprehensive training programs including best-in-class sales Bootcamp.
• Opportunities for both vertical and horizontal career growth.
• Recognized as a top workplace by U.S. News, Newsweek, and Forbes.
• Commitment to an inclusive and supportive work environment.