Inbound Pump Sales Specialist (Medtech)

TL;DR

Inbound Pump Sales Specialist (Medtech): Managing inbound sales queues and converting leads for diabetes care products with an accent on patient support and insurance verification. Focus on navigating the PIF process, resolving patient barriers to therapy, and maintaining high-quality CRM documentation.

Location: Remote US (Hybrid for candidates in San Diego, CA). Must be authorized to work in the U.S.

Salary: Annualized earning potential $49,600 – $53,760

Company

Leader in the diabetes technology industry manufacturing the Tandem Mobi and t:slim X2 insulin pump systems.

What you will do

• Manage inbound call queues and convert sales leads into qualified opportunities.
• Guide customers through the Patient Information Form (PIF) and insurance verification processes.
• Provide product education and resolve patient barriers to therapy adoption.
• Document all interactions in the CRM system in accordance with HIPAA guidelines.
• Collaborate with Territory Managers and the Reimbursement Department to ensure order accuracy and shipment coordination.
• Meet and exceed monthly department key performance indicators (KPIs).

Requirements

• Bachelor’s Degree or an equivalent combination of education and job experience.
• 1+ year of recent experience in sales support, telesales, or medical device sales.
• Proven track record of being accountable for sales quotas in a fast-paced environment.
• Proficiency with MS Office and CRM system navigation.
• Authorized to work for any employer in the U.S. (no sponsorship available).
• Availability to work Monday - Friday, 9:00 AM - 5:30 PM PST.

Nice to have

• Bilingual proficiency in English and Spanish.
• Knowledge of diabetes care, insulin pump therapy, and continuous glucose monitoring (CGM).
• Familiarity with durable medical equipment (DME) policies and reimbursement processes.

Culture & Benefits

• Comprehensive health care benefits (medical, dental, vision) available from day one.
• 401k plan with company match and Employee Stock Purchase plan.
• Generous time off: 11 paid holidays per year and a minimum of 20 days PTO.
• Health Savings Accounts (HSA) and Flexible Saving Accounts (FSA).
• Inclusive, human-centered workplace culture that prioritizes people and innovation.