Director, Renewal Management (SaaS)

TL;DR

Director, Renewal Management (SaaS): Owning and optimizing the global renewals function to maximize customer retention and revenue with an accent on pipeline management and churn forecasting. Focus on developing proactive retention strategies, coaching cross-functional teams, and scaling the renewals organization.

Location: Remote (US). Must be based in the United States. Unable to hire in Montana, Hawaii, Alaska, and Washington DC.

Company

hirify.global is a leading UX research platform used by global brands to gain deep human insights for product development.

What you will do

• Lead and manage the global renewals organization, coaching Account Directors and Success teams to improve performance.
• Own the worldwide forecasting process for renewals and churn on quarterly and annual bases.
• Implement proactive renewal strategies, including early risk identification and churn prevention playbooks.
• Collaborate cross-functionally with Sales and Customer Success to align on retention goals.
• Continuously refine the renewal process using industry best practices to optimize revenue retention.
• Manage a dedicated team of Renewal Managers.

Requirements

• 7+ years of experience in customer success, renewals, or account management within SaaS.
• 3+ years leading a renewals function in a SaaS organization at scale.
• 5+ years of experience managing AM, AD, or Customer Success staff.
• Strong expertise in renewals reporting, forecasting, and risk mitigation strategies.
• Proficiency with Salesforce and common SaaS analytics tools.
• Must be based in the USA.

Culture & Benefits

• Competitive compensation package with a built-in bonus and equity program.
• Comprehensive benefits including flexible PTO, 15 company holidays, and 12 weeks of paid parental leave.
• 401k match and a dedicated remote work stipend.
• Education stipend to support professional growth and development.
• Remote-first culture characterized by openness and transparency.