Renewals Specialist (SaaS)

TL;DR

Renewals Specialist (SaaS): Managing the end-to-end renewal process for Secure Access customer accounts with an accent on retention targets and contract negotiations. Focus on driving quarterly gross retention, collaborating with channel partners, and managing renewal pipelines via CRM.

Location: Remote (Japan)

Company

hirify.global provides a self-healing Zero Trust platform ensuring cyber resilience for distributed workforces globally.

What you will do

• Own a high volume of customer accounts to secure successful renewals and meet quarterly gross retention targets.
• Drive the end-to-end renewal process as the primary point of contact for customers and channel partners.
• Manage customer contracts, license agreements, and commercial negotiations.
• Identify expansion and upsell opportunities in collaboration with the Sales team.
• Maintain accurate renewal forecasts and pipeline hygiene within Salesforce.
• Act as the internal voice of the customer to mitigate risks and implement customer-first solutions.

Requirements

• Experience in SaaS customer-facing roles such as sales, account management, customer success, or renewals management.
• Proven track record of attaining and exceeding quota targets.
• Ability to manage the full renewal lifecycle, including forecasting and risk mitigation.
• Strong negotiation skills for win-win contracts.
• Proficiency in Microsoft Office Suite and CRM systems (Salesforce preferred).
• Must be based in Japan

Culture & Benefits

• Opportunity to work in a performance-driven environment focused on the "Work from Anywhere" era.
• Part of a global team with offices in the US, UK, Canada, and Vietnam.
• Commitment to Equal Employment Opportunity and Affirmative Action.