Senior Renewals Manager (SaaS)

TL;DR

Senior Renewals Manager (SaaS): Owning the strategy, negotiations, and execution of renewals for an enterprise client portfolio with an accent on protecting and growing ARR. Focus on building win-win strategies, leading contract negotiations, and ensuring accurate forecasting while collaborating cross-functionally to mitigate risk.

Location: Remote (US only). Must be based in the US (excluding Hawaii). Team members outside Pacific time zone are expected to work at least six hours between 8 am and 5 pm PT.

Compensation: $103,680 – $162,000 USD (OTE, varies by location zone).

Company

hirify.global is a mental health benefits platform for employers, providing a comprehensive solution for emotional, professional, and physical well-being.

What you will do

• Own the renewals and upsell motion to drive retention and expansion across an enterprise customer portfolio.
• Engage proactively with key decision-makers to surface and mitigate renewal risks early.
• Lead renewal negotiations and contract execution to create long-term, value-based partnerships.
• Maintain rigor and discipline around forecasting to ensure renewal and expansion projections are accurate.
• Work cross-functionally at the executive level to orchestrate risk-mitigation strategies.
• Identify and qualify upsell and cross-sell opportunities to increase share of wallet.

Requirements

• 6+ years of Client Success or Account Management experience within an Enterprise SaaS organization.
• Must be authorized to work in the US without employer sponsorship.
• Consistent track record of exceeding retention and revenue targets.
• Proficiency in Salesforce with strong commitment to data accuracy.
• Ability to prioritize effectively and operate independently in a fast-paced environment.

Culture & Benefits

• Comprehensive health coverage including Medical, Dental, Vision, and Life Insurance.
• Financial wellness support via 401k and financial planning benefits.
• Generous time off, parental leave, and family support benefits.
• Professional development stipend and annual wellness stipend.
• Remote-first culture with virtual team-building events and community engagement.