Account Manager (STEM)

TL;DR

Account Manager (STEM): Managing the health, growth, and sustainability of client accounts within the STEM industries with an accent on client satisfaction, GP growth, and stakeholder relationship management. Focus on developing trusted advisor relationships, meeting sales KPIs, and coordinating contractor delivery from onboarding to offboarding.

Location: Calgary, Canada

Company

Leading global workforce solutions provider for the STEM industries, supporting over 8,000 contractors globally.

What you will do

• Manage and grow specifically assigned client accounts to increase net GP growth.
• Develop trusted advisor relationships with key line managers, stakeholders, and executive sponsors.
• Partner with the Delivery Centre to manage client requisitions, sourcing, interviews, and placements.
• Obtain client work orders and new authorizations.
• Monitor and review monthly sales performance against agreed KPIs.
• Support contractors through their entire assignment lifecycle, from onboarding to offboarding.

Requirements

• Proven experience in account management with a record of providing excellent customer service.
• Ability to network at a senior level and analyze potential service lines and scope.
• Proficiency in Microsoft Word and Excel.
• Accredited degree or equivalent professional work experience.
• Strong interpersonal, communication, and time management skills.
• Must be based in Calgary

Culture & Benefits

• Attractive monthly base salary and commission structure.
• Genuine career progression opportunities locally and globally.
• World-class training and professional development programs.
• Supportive culture with a focus on work-life balance.
• Employee reward platform and mental health support.
• Yearly destination trips as part of the High Flyers program.