Enterprise Account Partner (SaaS)

TL;DR

Enterprise Account Partner (SaaS): Managing and expanding relationships with strategic enterprise customers to drive long-term value and platform growth with an accent on customer retention, adoption, and executive engagement. Focus on leading Executive Business Reviews, identifying expansion opportunities through cross-selling, and aligning platform value with business objectives.

Location: Remote in Georgia or Florida (USA). This position is NOT eligible for Visa sponsorship and hiring is excluded within the city limits of Chicago.

Company

hirify.global provides a Unified IT Operations Platform delivering endpoint management, autonomous patching, and backup for over 35,000 customers worldwide.

What you will do

• Own and grow a portfolio of strategic enterprise accounts, serving as a trusted advisor to executive stakeholders.
• Drive customer retention, adoption, and success through proactive strategic planning and engagement.
• Lead Executive Business Reviews (EBRs/QBRs) and onsite engagements focused on business outcomes.
• Identify and execute expansion opportunities through cross-sell and upsell initiatives.
• Partner cross-functionally with Sales, Product, and Support teams to optimize the enterprise customer experience.
• Monitor account health, mitigate risks, and advocate for enterprise customer needs internally.

Requirements

• Proven experience managing and growing strategic enterprise SaaS accounts.
• Experience partnering with executive stakeholders in complex enterprise organizations.
• Strong business acumen to translate technical capabilities into measurable business value.
• Demonstrated success in leading strategic account planning and EBRs.
• Experience in IT Operations, Endpoint Management, RMM, or Security environments is preferred.
• Must be based in Georgia or Florida.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan.
• Unlimited PTO to support work-life balance.
• Hybrid remote work flexibility.
• Opportunities for professional growth and advancement within a collaborative community.