IT Support (Microsoft 365)

TL;DR

IT Support (Microsoft 365): Providing technical support for national and international users with an accent on hardware lifecycle management and software licensing. Focus on optimizing operational workflows, maintaining service documentation, and ensuring efficient ticket resolution within an ITSM framework.

Location: Copenhagen, Denmark (Onsite)

Company

hirify.global is a company that develops impactful solutions for the public and private sectors.

What you will do

• Handle user requests via the ticketing system, including hardware ordering and software license assignment.
• Manage physical hardware tasks, including receiving, preparing, and distributing equipment.
• Develop and optimize operational workflows and consolidate current procedures.
• Create and maintain service documentation, work instructions, and process guides.
• Collaborate with international colleagues to provide cross-organizational support.

Requirements

• Relevant IT-related education.
• Experience working in IT Support or Service Desk.
• Proficiency with Windows 11 and Microsoft technologies including Azure AD, SharePoint, and M365.
• Knowledge of general ITSM principles and a process-oriented mindset.
• Analytical mindset and ability to work collaboratively in a team.

Culture & Benefits

• Personal mentorship program to guide professional development and career goals.
• Access to the hirify.global Academy for internal training courses and seminars.
• Inclusive work culture based on collaboration, mutual trust, and respect.
• Opportunities for international collaboration and networking within a global company.
• Regular social and professional events to expand your internal network.